This chapter explains how to configure your PTZ camera using Camera CMS software and set up VISCA communication.

🔔  Current cameraCMS Version:1.0.9.33

RGB20X-NAI-GY does not have a web interface.

Use the dedicated CameraCMS software for configuration.

Download CameraCMS using either of the following methods.

📢 Important: This software is exclusively for the RGB20X-NAI-GY Educational Tracking Camera (order codes: 981-0011-21-0). 
It supports RGB20X-NAI-GY only.

Method 1: Download from the Support page

1. Visit the official RGBlink website and open the Support page.
2. Click Get Support under the proAV section.
3. On the support page, locate and expand the Software section.
4. Find CameraCMS in the list and download the software.

Method 2: Download from the APPS section

1. Visit the Official RGBlink Website.
2. Scroll to the footer and click Software under APPS.
3. The website redirects to the Support page > Software section.
4. Find CameraCMS in the list and download the software.

📢  Applicable Model: RGB20X-NAI-GY Educational Tracking Camera (order codes: 981-0011-21-0).

After downloading the software, double-click the application icon to launch CameraCMS.

Find Your Device

In the main interface, open Device Management page.

Step 1: Search for Cameras

1. Click Start Search and wait for the software to detect the camera.

   The detected device will appear in the search results.

2. Select the detected camera and click Modify netinfo to reconfigure its IP settings if necessary.

   Save the changes and reboot the camera if the IP settings are modified.

Step 2: Add the Cameras

1. Click Add to client to add the camera to Device Management.

2. In the Add pop-up window, ensure that the camera's IP address and the LAN configuration are on the same network segment.

3. Click Add to confirm. The camera will then appear in the Device Management list.

📢  Notes: No username or password is required by default.

4. In the Device Management list, select the camera and confirm that it is highlighted in blue and its status is Connected.

5. Click Remote configuration to proceed to the next step.

Remote Configuration

In the Remote configuration window, open the Protocol tab and configure the following settings:

1. Enable: Select Enable to activate the protocol.

2. Protocol: Select UDP or TCP according to the camera controller's requirements.

📢  Notes: Use UDP with RGBlink mini-series devices.

3. Camera as: Leave the setting at Client by default.

4. Ip: No configuration is required for this field.

5. Port: Enter the port number configured for VISCA or PELCO, as applicable.

   The default VISCA port is 1259.

📢  Notes: Do not use the following ports, as they are reserved by the camera's internal services: 
5000, 5002, 554, 80, 88, 8080, and 9005.

6. Click Save then rebot the camera to apply the settings.

Main View

Click Main View to access the camera preview and operational controls.

1. In the Device list, double-click the camera to display its video feed.
2. Click the button in the bottom-left corner to start or stop AI object tracking.
3. Click Settings to configure AI object bounds.

1. Camera Not Detected by CameraCMS

• Ensure that you are using the correct CameraCMS software for RGB20X-NAI-GY only.
• Check the network connection and IP configuration.
• Click Start search in Device Management page to search for the camera again.

2. Unable to Ping the Camera

• This camera does not support ping requests to its IP address. This is expected behavior and does not necessarily indicate a network or device failure.

• The camera has no web interface. Use the dedicated CameraCMS software for device configuration and management.

• CameraCMS communicates with the camera via port 5000 by default.

3. VISCA/PELCO Control Not Working

• Ensure that the protocol is enabled and matches the controller requirements.
• Verify that the configured port matches the controller settings.
• The default VISCA port is 1259. Do not use ports 5000, 5002, 554, 80, 88, 8080, or 9005, as they are reserved by the camera's internal services.
• Click Save and reboot the camera after changing the settings.

4. Camera Preview Not Available

• Confirm that the camera status is Connected in Device Management list.
• Double-click the camera in the Device list under Main View to open the preview.