1. Camera Not Detected by CameraCMS

• Ensure that you are using the correct CameraCMS software for RGB20X-NAI-GY only.
• Check the network connection and IP configuration.
• Click Start search in Device Management page to search for the camera again.

2. Unable to Ping the Camera

• This camera does not support ping requests to its IP address. This is expected behavior and does not necessarily indicate a network or device failure.

• The camera has no web interface. Use the dedicated CameraCMS software for device configuration and management.

• CameraCMS communicates with the camera via port 5000 by default.

3. VISCA/PELCO Control Not Working

• Ensure that the protocol is enabled and matches the controller requirements.
• Verify that the configured port matches the controller settings.
• The default VISCA port is 1259. Do not use ports 5000, 5002, 554, 80, 88, 8080, or 9005, as they are reserved by the camera's internal services.
• Click Save and reboot the camera after changing the settings.

4. Camera Preview Not Available

• Confirm that the camera status is Connected in Device Management list.
• Double-click the camera in the Device list under Main View to open the preview.