← 返回支持中心
proEvents

活动与广电专业支持

查看支持范围

如问题跨越现场活动、移动制作、广电运营或混合 proAV 与流媒体部署,请从这里开始。

  • 活动、广电、租赁与制作运营
  • 结合 proAV 处理器与流媒体设备的混合工作流
  • 适用于演出关键或时间敏感问题的快速分流

开始支持对话

告诉我们您的设备型号和问题,或选择一个示例问题。

支持知识

从左侧目录选择文章后,在此查看完整内容。

FAQ / TAO / TAO 1pro Signal Compatibility

TAO 1pro signal and audio compatibility checks

Overview

For issues with signal timing, acquistion and display, refer below

Applies to

TAO 1pro

Input-signal expectations

  • TAO 1pro does not support interlaced camera signals.
  • Supported HDMI input recognition is centered around 1080p50, 1080p60, and 720p workflows, with narrower tolerance for computer signals.
  • The device does not provide EDID-based temporary input-resolution correction.
  • Best practice is to prepare all inputs and outputs first, then power on the unit.

Display and output behavior

  • During recording or streaming, the LCD preview may drop to roughly 10 to 15 fps even when the HDMI output remains at 60 Hz.
  • If HDMI output to a 4K screen looks incomplete, reconnect all signals and displays in the intended final wiring state before startup.

Audio troubleshooting

  • If the 3.5 mm audio output is delayed against video, match the audio sampling rate to the input signal in the input settings menu.
  • If streamed audio sounds distorted, update to a recent firmware version and re-test with HDMI 2 as the input path if your workflow allows it.
  • Reported bass-noise issues were reduced in later firmware.

Operational notes

  • RTMP addresses remain fixed across reboots.
  • Signal hot-backup is not supported.
  • Bluetooth control support is limited to tested controller models.