mini series control software does not detect device

Applies to

mini, mini+, mini-pro

Checks

• Use Command Prompt and ping the device IP address to test basic IP connectivity.
• If the device cannot be pinged, confirm the computer and mini device are in the same network segment or subnet.
• Check that the network cable is latched at both ends.
• Confirm the network cable is in good condition.
• If the computer connects through a router, confirm the router configuration is correct.
• Test by connecting the mini device directly to the computer, without the router, to isolate the network path.

Related duplicate source wording

The source FAQ repeats this guidance on page 11 for mini and mini+. The repeated item has been merged here rather than imported as a duplicate article.