Q: Why is the highest available resolution only YUY2 1080p25?

A: The USB connection may not meet the required specifications. Check that:

• The PC's USB port is USB 3.0 or higher.
• The USB cable supports USB 3.0 or higher.

If not, use a USB 3.0 or higher port and cable.

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Q: Why is HDMI video output normal but there is no audio?

A: When the computer is connected to the MSP 331 model via HDMI, set the computer's audio output device to the corresponding model.

For details, see 3.3 Audio Settings

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Q: Why is the image upside down when RGB24 is selected in PotPlayer?

A: In PotPlayer, select Video > Screen Rotation and choose 180 degrees Rotation.

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Q: Does external audio override HDMI embedded audio?

A: No. HDMI embedded audio and external audio are mixed and output simultaneously.

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Q: How do I adjust the mix volume?

A: Adjust the volume on the external audio device.

When HDMI input and Line-in audio are both present and mixing is enabled, the default mix ratio is 2:3: HDMI audio at 40% and Line-in audio at 60%.

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Q: How can I get help with other issues?

A: Scan the QR code on the back of the device or contact Technical Support