← Back to Support Hub
proStream

Support For Individuals

What we can help with

Get assistance focussed on streaming switchers, UVC, IP and NDI streaming and more. Ask our AI Agent anything to start support session

  • Mini-series devices
  • TAO encoders
  • ASK wireless video

Start a support chat

Tell us your device model and what you need help with, or try a suggested question.

Support Knowledge

Select an article from the menu to view full content here.

FAQ / PTZ Series / Enter IP address

How do I enter an IP address?

Applicable Models: PTZ Controller

A: Because the controller does not have a "." key, enter the IP address one section at a time.

After you enter the first two sections, the cursor automatically moves to the next section. After entering the third section, move the joystick to switch to the fourth section and complete the IP address.