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FAQ / mini Series / Device Not Detected in XPOSE

mini Series device not detected in XPOSE

mini Series device not detected in XPOSE

Overview

Use this checklist when a mini or mini+ powers on but does not appear in XPOSE or the control software.

Applies to

mini, mini+

  • Ping the device first. If the device replies, the basic LAN path is working and the issue is usually in discovery, software permissions, or network selection.
  • Make sure the computer and the mini device are in the same network segment.
  • Check the LAN connector and cable before changing software settings.
  • If you are connecting through a router or switch, confirm that the network is behaving normally. A direct connection between the computer and the mini device is the quickest isolation test.
  • Install the control software with administrator privileges. On macOS, allow the application under Security & Privacy if the system blocks it.

If the device still does not appear

  • Reinstall the mini control software.
  • Try a different network cable or LAN port.
  • Avoid mixing the troubleshooting with firmware updates until basic network communication is stable.
  • Windows may show the USB webcam as RGBlink USB3.0 capture.
  • macOS may show the USB webcam as eEver capture device.