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Support For Individuals

What we can help with

Get assistance focussed on streaming switchers, UVC, IP and NDI streaming and more. Ask our AI Agent anything to start support session

  • Mini-series devices
  • TAO encoders
  • ASK wireless video

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Tell us your device model and what you need help with, or try a suggested question.

Support Knowledge

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API / API Structure / Connection Methods

Connection Methods

TCP/IP

Connect to devices over standard TCP/IP ethernet connections with UDP

Default settings on devices are:

ProtocolUDP
Port1000
IP Address192.168.0.100
DHCPOff
Subnet Mask255.255.255.0
Gateway(not required)

RS232

Most devices have an RS232 serial interface port for direct connections

Connection Settings

Baud rate115200bps
Start bit1bit
Stop bit1bit
Check digitn