← Back to Support Hub
proStream

Support For Individuals

What we can help with

Get assistance focussed on streaming switchers, UVC, IP and NDI streaming and more. Ask our AI Agent anything to start support session

  • Mini-series devices
  • TAO encoders
  • ASK wireless video

Start a support chat

Tell us your device model and what you need help with, or try a suggested question.

Support Knowledge

Select an article from the menu to view full content here.

FAQ / mini Series / USB 3.0 Not Recognized

mini series computer does not recognize USB 3.0 signal

mini series computer does not recognize USB 3.0 signal

Applies to

mini, mini+, mini-pro

Checks

  • Windows 10 has native USB 3.0 support, so no separate driver should be needed.
  • Confirm the resolution settings are correct.
  • On Windows 7, install the USB 3.0 driver if needed.
  • Check that the USB cable is firmly connected.
  • Confirm the USB cable is suitable for USB 3.0.
  • Confirm the computer USB port recognizes the mini device in Device Manager or Windows Settings > Devices.