系统集成与商业项目支持

Overview

This article consolidates the most common Q16pro support issues: startup confusion, software discovery failures, black edges, board compatibility, and 4K signal recognition.

Applies to

Q16pro, Q16pro Gen2

Device does not start

• The front-panel Q button is the power-on control. Confirm the operator is using the front-panel button rather than assuming the unit starts automatically after mains power is applied.

Device not found in XPOSE

• In software settings, choose the correct device model first.
• Put the computer and Q16pro on the same network segment before refreshing the device list.
• On older Windows systems, verify the USB serial driver is installed correctly if the workflow depends on that interface.

Black edge on the source image

• Confirm the source itself is not already outputting a framed or scaled desktop.
• In layer management, make sure the layer fills the intended output area.
• On the source PC, adjust the GPU scaling or zoom mode to Full Screen and reboot if required.

Board and hardware notes

• Gen1 and Gen2 boards are not interchangeable.
• In Gen2, the 1U hardware is not common with the larger U-number versions.
• Communication boards may be basic or PVW-capable, so missing Genlock or PVW connectors can be a hardware-variant issue rather than a fault.

4K recognition and blinking

• Some 4K boards require the desired interface to be explicitly enabled before the source is recognized.
• If the connected source blinks, verify the source output resolution and frame rate are supported by the Q16pro.

Firmware guidance

• Use firmware from the official RGBlink site for the exact model.
• Do not self-upgrade casually on critical systems without confirming compatibility and rollback planning.