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proAV

Support For Integrators & Commercial Installations

What we can help with

processor control, video routing, installation design, integration issues, and OpenAPI questions for proAV devices.

  • Commercial installations, processors, switchers, scalers, and distribution systems
  • OpenAPI control questions for proAV devices
  • System integration, deployment, and troubleshooting across installed projects

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FAQ / Q16pro / Q16pro Startup And Signals

Q16pro startup, connection, and signal troubleshooting

Overview

This article consolidates the most common Q16pro support issues: startup confusion, software discovery failures, black edges, board compatibility, and 4K signal recognition.

Applies to

Q16pro, Q16pro Gen2

Device does not start

  • The front-panel Q button is the power-on control. Confirm the operator is using the front-panel button rather than assuming the unit starts automatically after mains power is applied.

Device not found in XPOSE

  • In software settings, choose the correct device model first.
  • Put the computer and Q16pro on the same network segment before refreshing the device list.
  • On older Windows systems, verify the USB serial driver is installed correctly if the workflow depends on that interface.

Black edge on the source image

  • Confirm the source itself is not already outputting a framed or scaled desktop.
  • In layer management, make sure the layer fills the intended output area.
  • On the source PC, adjust the GPU scaling or zoom mode to Full Screen and reboot if required.

Board and hardware notes

  • Gen1 and Gen2 boards are not interchangeable.
  • In Gen2, the 1U hardware is not common with the larger U-number versions.
  • Communication boards may be basic or PVW-capable, so missing Genlock or PVW connectors can be a hardware-variant issue rather than a fault.

4K recognition and blinking

  • Some 4K boards require the desired interface to be explicitly enabled before the source is recognized.
  • If the connected source blinks, verify the source output resolution and frame rate are supported by the Q16pro.

Firmware guidance

  • Use firmware from the official RGBlink site for the exact model.
  • Do not self-upgrade casually on critical systems without confirming compatibility and rollback planning.