Q: I forgot the web interface login password. How can I reset it? Will resetting delete my videos or files?
A: No files will be deleted during the reset process. Resetting only restores the account password. All recorded videos, media files, and settings stored on streamZ will remain unchanged.

Reset method: Use a SIM ejector tool to press and hold the reset pinhole on the bottom of streamZ for about 10 seconds. The device will return to its initial login state.
Default username and password: admin/12345678

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Q: Do I need to use the TAO App, TAO Cloud platform, and the streamZ web interface together? What does each one do?
A: Each platform serves a different purpose, and all three may be used during daily operation:

• TAO App (mobile app): Used for initial network setup, device binding via QR code, mobile screen casting, viewing and recharging AI credit balance, and customizing streamZ Deck buttons.
• streamZ web interface (accessed by entering the streamZ IP address in a browser): Used for creating livestream scenes, stream settings, recording, file management, and AI features such as editing, digital human, and meeting summaries.
• TAO Cloud platform (TAO): Used for account management, membership activation, multi-platform distribution configuration, and livestream playback.

In short:
Use the TAO App for initial setup, the web interface for most daily operations, and the TAO Cloud platform for membership services and multi-platform streaming.

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Q: How do I access the streamZ web interface? Which browser and device should I use?
A: After network setup is completed, an IP address (such as 192.xxx.x.xxx) will be displayed on the streamZ screen. On a computer or mobile device connected to the same Wi-Fi network as streamZ, open a browser and enter the IP address to access the web interface.

• Chrome or Edge is recommended.
• Mobile browsers are also supported, but due to the smaller screen size, using a computer is recommended for the best experience.
• If you cannot find the IP address, connect a monitor to the streamZ HDMI OUT port. The current wired/wireless IP address will be displayed on the screen.

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Q: After completing network setup, do I need to scan the QR code and configure the network again every time I power on the device?
A: No. Once network setup is completed, streamZ will remember the Wi-Fi information and reconnect automatically the next time it is powered on.

You only need to reconfigure the network in the following cases:

• The router has been changed
• The Wi-Fi name or password has been changed

In these cases, use the TAO App to scan the QR code on the device again and follow the instructions to complete network setup.

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Q: When logging into the web interface for the first time, I'm prompted to "Get Verification Code" for device binding. What does this mean?
A: This step is used to bind streamZ to your TAO Cloud account. Binding is required before you can use TAO Cloud membership features such as multi-platform streaming and livestream playback.

To bind the device:

Go to System Settings > Device Information in the web interface and view the real-time verification code displayed on the page (valid for 120 seconds). Then log in to the TAO Cloud platform and enter the code under My Devices > My streamZ > Bind Device to complete the binding process.

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Q: Why can't I delete certain files from the web interface?
A: The system root directory folder (Yunbao) is a fixed storage path and cannot be renamed or deleted. However, subfolders and files inside it can be managed normally.

Deleted files can be restored from the Trash. Please check the Trash before permanently deleting files.