Q: How can I tell whether streamZ is successfully connected to the network?

A: Please check the network indicator on the front panel of the device:

If the APP displays messages such as "Device Not Connected", wait until the network indicator starts blinking rapidly, then wait a few moments before using the device again.

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Q: The APP shows that the device is bound, but the network indicator is not blinking rapidly and I still cannot access the web interface. How can I troubleshoot this?

A: Please follow the steps below in order:

Confirm the same network: The phone, streamZ device, and the computer used to access the web interface must all be connected to the same router Wi-Fi network. Different routers may prevent access.

Check the network indicator:

• If the network indicator is off, streamZ is not connected to the network and needs to be configured again.
• If it is blinking slowly, the device may be restoring factory settings. Wait until the process is complete before trying again.

Try a wired connection: Connect an Ethernet cable between the streamZ LAN port and the router LAN port. Then connect a monitor to the HDMI OUT port to view the wired IP address and use that IP address to access the web interface.

Refresh the browser: Manually refresh the webpage.

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Q: The device indicators appear normal, but after entering the IP address in the browser, messages such as "code:1001", "message: Invalid Token", or "data:null" appear and the web interface cannot be accessed. What should I do?

A: This issue is usually caused by outdated login information stored in the browser, which prevents the system from recognizing your identity. It commonly occurs after switching accounts, not logging in for a long time, or frequently changing browsers.

Recommended solutions:

• Try accessing the web interface with a different browser
• Use the browser's Incognito/Private mode
• Clear all browser data related to the device IP address

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Q: After changing the router Wi-Fi name or password, streamZ shows "Device Offline." What should I do?

A: After the Wi-Fi information changes, streamZ cannot reconnect automatically. Use the TAO App to scan the QR code on the streamZ device again and follow the instructions to configure the new network information.

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Q: Can I use a mobile hotspot to configure the streamZ network?

A: Yes. TAO App V2.7.2 (Android) and later versions support configuring streamZ using a mobile hotspot. The setup process is the same as standard Wi-Fi configuration.

Please note that livestreaming through a mobile hotspot may consume a large amount of mobile data. Make sure your data plan is sufficient before streaming.

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Q: Mobile screen casting is unstable or has high latency. How can I improve it?

A: Mobile screen casting quality depends heavily on local network stability and bandwidth. Please check the following:

• Reduce the distance between streamZ and the router, and avoid physical obstructions whenever possible.
• If available, use a wired Ethernet connection for streamZ (connect the streamZ LAN port to the router LAN port) for better stability.
• Check whether other devices on the same Wi-Fi network are heavily using bandwidth, such as downloading files or streaming videos.