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proEvents

Support For Events & Broadcast Professionals

What we can help with

across live events, mobile production, broadcast operations, or for mixed proAV and streaming deployments.

  • Event, broadcast, rental, and production operations
  • Mixed workflows combining proAV processors with streaming gear
  • Rapid triage for show-critical or time-sensitive incidents

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Tell us your device model and what you need help with, or try a suggested question.

Support Knowledge

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FAQ / RGB20X-NAI-GY / Camera Not Detected

Camera Not Detected by CameraCMS

  • Ensure that you are using the correct CameraCMS software for RGB20X-NAI-GY only.
  • Check the network connection and IP configuration.
  • Click Start search in Device Management page to search for the camera again.