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proEvents

Support For Events & Broadcast Professionals

What we can help with

across live events, mobile production, broadcast operations, or for mixed proAV and streaming deployments.

  • Event, broadcast, rental, and production operations
  • Mixed workflows combining proAV processors with streaming gear
  • Rapid triage for show-critical or time-sensitive incidents

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Support Knowledge

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General / D8 / D8 Input Resolution

D8/D8 Plus Input Resolution Compatibility

Standard Input Resolution

The maximum standard input resolution officially supported by the D8 and D8 Plus is 7680 × 4320@60 Hz.

Both models support stable transmission of standard audio and video signals at this resolution.

Custom Resolution Compatibility

The devices support non-standard input resolutions through custom EDID configuration.

When using a custom input resolution that exceeds 7680 pixels in width or 4320 pixels in height, the HDMI input may fail to recognize the signal.

If this compatibility issue occurs, try switching to the DP input on the D8 Plus to verify signal compatibility.

For macOS users, connecting through the DP input is recommended as the first option to reduce the likelihood of signal compatibility issues.

Technical Support

If the custom resolution signal is still not recognized after testing both input interfaces, contact RGBlink Technical Support for assistance with further troubleshooting.

Due to hardware limitations, the devices are not guaranteed to support all arbitrary custom input resolutions. Actual compatibility depends on the device's hardware capabilities.