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proEvents

Support For Events & Broadcast Professionals

What we can help with

across live events, mobile production, broadcast operations, or for mixed proAV and streaming deployments.

  • Event, broadcast, rental, and production operations
  • Mixed workflows combining proAV processors with streaming gear
  • Rapid triage for show-critical or time-sensitive incidents

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Support Knowledge

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FAQ / mini Series / Cannot Control PTZ

Cannot Control PTZ

Applies to:

mini+, mini-pro, mini-ISO, mini-edge, mini-mx

Symptom:

Unable to control connected PTZ camera

Action:

  • mini device and camera(s) must be on the same network subnet. If, for example mini is 192.128.0.10, then cameras will need to be also in 192.168.0.X . Note many cameras come preset with an IP address that may be on another subnet. For ease, it is recommended that DHCP automatic IP addressing be used for mini and cameras.
  • check the VISCA port number for the mini and camera are the same. By default mini devices VISCA port are defaulted port 1259