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proEvents

Support For Events & Broadcast Professionals

What we can help with

across live events, mobile production, broadcast operations, or for mixed proAV and streaming deployments.

  • Event, broadcast, rental, and production operations
  • Mixed workflows combining proAV processors with streaming gear
  • Rapid triage for show-critical or time-sensitive incidents

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Tell us your device model and what you need help with, or try a suggested question.

Support Knowledge

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API / API Structure / Command Summary (proAV)

Command Summary (proAV)

Command Summary

Device Status

CMDDAT1DAT2FunctionApplies to
0x680x01Query Device Modelall
0x6A0x11Query Device Serial Numberall
0x680x100x00Power Device OnX series, Q16pro gen2
0x680x100x01Power Device Off/StandbyX series, Q16pro gen2

Pages / Scenes

CMDDAT1DAT2FunctionApplies to
0x680x18Load SceneX series, Q16pro gen2
0x680x1ASave SceneX series, Q16pro gen2

Layers/Layout

CMDDAT1DAT2FunctionApplies
0xF20x08Layer ConfigurationQ16pro gen 2
0xF30x00Query Layer PorpertyQ16pro gen 2

Output Configuration

CMDDAT1DAT2FunctionApplies
0xF00x67set output audioQ16pro gen 2

Operations

CMDDAT1DAT2FunctionApplies
0xF00x38Group TAKEQ16pro gen 2
0x780x00TAKEX series