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proEvents

Support For Events & Broadcast Professionals

What we can help with

across live events, mobile production, broadcast operations, or for mixed proAV and streaming deployments.

  • Event, broadcast, rental, and production operations
  • Mixed workflows combining proAV processors with streaming gear
  • Rapid triage for show-critical or time-sensitive incidents

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Tell us your device model and what you need help with, or try a suggested question.

Support Knowledge

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FAQ / RGB20X-NAI-GY / Camera Ping

Unable to Ping the Camera

This camera does not support ping requests to its IP address.

This is expected behavior and does not necessarily indicate a network or device failure.

The camera has no web interface. Use the dedicated CameraCMS software for device configuration and management.

CameraCMS communicates with the camera via port 5000 by default.