Q: Why can't my computer capture video?

A: Check the following:

• Make sure the UVC cable is connected directly to a USB 3.0 (or later) port.
• Check whether the device is recognized as USB 2.0.
• Hot-plugging the USB-C cable may cause capture to fail. Restart Ystreamer and reconnect it.

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Q: What device names should appear on my computer?

A: RGBlink HDMI2.0 4K+ CAPTURE1 and RGBlink HDMI2.0 4K+ CAPTURE2.

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Q: Why does my capture software show a warning icon (!)?

A: The device is connected through a USB 2.0 port or a USB hub. Connect it directly to a USB 3.0 (or later) port.

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Q: Why is there no video from the HDMI Loop output?

A: HDMI Loop output becomes available only after the computer detects and starts capturing the UVC video stream.

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Q: Why does the Record indicator flash red three times and then turn blue?

A: No USB storage device is detected. Connect a FAT32 or exFAT USB storage device before recording.

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Q: Why is the recording timestamp incorrect?

A: Connect the device to Wi-Fi so it can synchronize its clock with an NTP server.

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Q: What should I do if 4K capture is not smooth?

A: Reduce the capture resolution to 1080p (MJPEG), or make sure your computer meets the recommended system requirements.