← Back to Support Hub
proAV

Support For Integrators & Commercial Installations

What we can help with

processor control, video routing, installation design, integration issues, and OpenAPI questions for proAV devices.

  • Commercial installations, processors, switchers, scalers, and distribution systems
  • OpenAPI control questions for proAV devices
  • System integration, deployment, and troubleshooting across installed projects

Start a support chat

Tell us your device model and what you need help with, or try a suggested question.

Support Knowledge

Select an article from the menu to view full content here.

FAQ / RGB20X-NAI-GY / Camera Preview

Camera Preview Not Available

  • Confirm that the camera status is Connected in Device Management list.
  • Double-click the camera in the Device list under Main View to open the preview.