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proAV

Support For Integrators & Commercial Installations

What we can help with

processor control, video routing, installation design, integration issues, and OpenAPI questions for proAV devices.

  • Commercial installations, processors, switchers, scalers, and distribution systems
  • OpenAPI control questions for proAV devices
  • System integration, deployment, and troubleshooting across installed projects

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Support Knowledge

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FAQ / RGB20X-NAI-GY / Camera Ping

Unable to Ping the Camera

This camera does not support ping requests to its IP address.

This is expected behavior and does not necessarily indicate a network or device failure.

The camera has no web interface. Use the dedicated CameraCMS software for device configuration and management.

CameraCMS communicates with the camera via port 5000 by default.