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proAV

Support For Integrators & Commercial Installations

What we can help with

processor control, video routing, installation design, integration issues, and OpenAPI questions for proAV devices.

  • Commercial installations, processors, switchers, scalers, and distribution systems
  • OpenAPI control questions for proAV devices
  • System integration, deployment, and troubleshooting across installed projects

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Tell us your device model and what you need help with, or try a suggested question.

Support Knowledge

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API / API Structure / Connection Methods

Connection Methods

TCP/IP

Connect to devices over standard TCP/IP ethernet connections with UDP

Default settings on devices are:

ProtocolUDP
Port1000
IP Address192.168.0.100
DHCPOff
Subnet Mask255.255.255.0
Gateway(not required)

RS232

Most devices have an RS232 serial interface port for direct connections

Connection Settings

Baud rate115200bps
Start bit1bit
Stop bit1bit
Check digitn