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proAV

Support For Integrators & Commercial Installations

What we can help with

processor control, video routing, installation design, integration issues, and OpenAPI questions for proAV devices.

  • Commercial installations, processors, switchers, scalers, and distribution systems
  • OpenAPI control questions for proAV devices
  • System integration, deployment, and troubleshooting across installed projects

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General / D8 / D8 Input Resolution

D8/D8 Plus Input Resolution Compatibility

Standard Input Resolution

The maximum standard input resolution officially supported by the D8 and D8 Plus is 7680 × 4320@60 Hz.

Both models support stable transmission of standard audio and video signals at this resolution.

Custom Resolution Compatibility

The devices support non-standard input resolutions through custom EDID configuration.

When using a custom input resolution that exceeds 7680 pixels in width or 4320 pixels in height, the HDMI input may fail to recognize the signal.

If this compatibility issue occurs, try switching to the DP input on the D8 Plus to verify signal compatibility.

For macOS users, connecting through the DP input is recommended as the first option to reduce the likelihood of signal compatibility issues.

Technical Support

If the custom resolution signal is still not recognized after testing both input interfaces, contact RGBlink Technical Support for assistance with further troubleshooting.

Due to hardware limitations, the devices are not guaranteed to support all arbitrary custom input resolutions. Actual compatibility depends on the device's hardware capabilities.