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proAV

Support For Integrators & Commercial Installations

What we can help with

processor control, video routing, installation design, integration issues, and OpenAPI questions for proAV devices.

  • Commercial installations, processors, switchers, scalers, and distribution systems
  • OpenAPI control questions for proAV devices
  • System integration, deployment, and troubleshooting across installed projects

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Support Knowledge

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FAQ / RGB20X-NAI-GY / VISCA/PELCO Control

VISCA/PELCO Control Not Working

  • Ensure that the protocol is enabled and matches the controller requirements.

  • Verify that the configured port matches the controller settings.

  • The default VISCA port is 1259.

    Do not use ports 5000, 5002, 554, 80, 88, 8080, or 9005, as they are reserved by the camera's internal services.

  • Click Save and reboot the camera after changing the settings.