RGBlink
← Back to Support Hub
proAV

Support For Integrators & Commercial Installations

What we can help with

processor control, video routing, installation design, integration issues, and OpenAPI questions for proAV devices.

  • Commercial installations, processors, switchers, scalers, and distribution systems
  • OpenAPI control questions for proAV devices
  • System integration, deployment, and troubleshooting across installed projects

Start a support chat

Tell us your device model and what you need help with, or try a suggested question.

Support Knowledge

Select an article from the menu to view full content here.

FAQ / X Series / X Series Quick Input/Output Checks

X Series quick input and output checks

Overview

These checks cover the fast fixes surfaced in the source FAQs for X3 and X7 class issues.

Applies to

X3, X7

X3 input resolution reads incorrectly in XPOSE

  • If a PC is sending VGA and XPOSE continues to report 1920x1080@60 while the source resolution changes, review the PC display-scaling setting first.
  • In the source guidance, maintaining display scaling on the PC side was the recommended correction.

X7 common quick checks

  • If an SDI board shows no input, hot-plug the SDI path and try a different slot.
  • If there is no output, test a different output format before assuming board failure.
  • If output flashes briefly and then disappears, factory reset the unit and re-seat the output board.
  • If 4K input is not recognized, re-seat the 4K input board and allow roughly 45 seconds before judging the result.

Use this article as triage, not final diagnosis

  • These actions are intended to isolate board, slot, and format problems quickly.
  • If the same symptom survives slot changes, format changes, and a clean reseat, capture the exact board model and firmware state before escalating.